Many ICT and SaaS leaders find themselves caught between legacy fragmentation and the promise of AI transformation. The gap between your data capabilities and your ambitions is costing you in operational inefficiency, forecasting blind spots, and missed margin opportunities.
How do you steer a ICT/SaaS Company with professional services divisions towards predictable resourcing, forecasting and margin management? Join a closed-door session with fellow technology leaders to unpack the reality of operational excellence; aligning people, process, and technology. We will dive deep into the data foundations required from a Professional Services Automation (PSA) solution to successfully deploy agentic AI, benchmark how your peers are dismantling legacy systems, and discuss the practical steps to turn unified operational data into predictable profitability.

Key Discussion Pillars

• The Data Foundation: Unpacking the base-layer needed to feed AI and eliminate data silos between service delivery and customer success.
 Why it matters: AI is only as smart as your data. Discover what foundation your competitors are building and how unified data is already enabling smarter resource allocation and pricing decisions.

• Process Reality: The practical steps to transition from fragmented legacy systems to a centralised, unified Services ERP.
 Why it matters: Migration isn't just technical—it's organizational. Learn from peers already in motion: the pitfalls to avoid, the quick wins to capture, and how to secure buy-in across teams.