Generative AI is revolutionizing the way businesses operate, and it’s here to stay. While each organization's maturity with this technology may vary, the challenges we face are often similar. Join us to discover how our 250-strong Data & AI team at VodafoneZiggo is leveraging GenAI to enhance the experience of our 7,000 employees and over 9.7 million customers. In this presentation, we will demonstrate our process for identifying, prototyping, and developing high-value GenAI use cases through our ideation funnel. We’ll explain important decisions such as buy vs. build and highlight the crucial role that CX experts play in our GenAI teams. Additionally, we’ll showcase some of our favorite productionized solutions and share hard-learned best practices. By the end of this presentation, you'll gain new ideas for GenAI applications and learn strategies for implementing this transformative technology in a large enterprise. Explore how we've embraced GenAI and the significant impact it has made on our organization.

Generative AI is revolutionizing the way businesses operate, and it’s here to stay. While each organization's maturity with this technology may vary, the challenges we face are often similar. Join us to discover how our 250-strong Data & AI team at VodafoneZiggo is leveraging GenAI to enhance the experience of our 7,000 employees and over 9.7 million customers. In this presentation, we will demonstrate our process for identifying, prototyping, and developing high-value GenAI use cases through our ideation funnel. We’ll explain important decisions such as buy vs. build and highlight the crucial role that CX experts play in our GenAI teams. Additionally, we’ll showcase some of our favorite productionized solutions and share hard-learned best practices. By the end of this presentation, you'll gain new ideas for GenAI applications and learn strategies for implementing this transformative technology in a large enterprise. Explore how we've embraced GenAI and the significant impact it has made on our organization.