In this talk, I will take the audience on a comprehensive journey of how de Volksbank has navigated the transformative landscape of Generative AI. We'll start by addressing the initial reaction within the bank – the implementation of a bank-wide ban on the use of ChatGPT-like technology. This decision was not made lightly, as the bank recognized the potential benefits of such innovative technology, but also the inherent risks and challenges it posed.

From this starting point, I will delve into the meticulous process of creating robust policies and guidelines to govern the responsible and ethical use of Generative AI within the organization. This involved extensive discussions with key stakeholders, including legal and compliance teams, where a common vocabulary and AI literacy are key to success.

With the policy framework in place, de Volksbank started an iterative approach to implement use-cases for Generative AI. This includes the careful selection of appropriate tools and platforms, the development of robust training and upskilling programs for employees, and the implementation of robust safeguards to mitigate potential risks.

To conclude, I will provide a glimpse into the future, outlining the next steps that de Volksbank is poised to take in its Generative AI journey. By sharing this comprehensive overview, I aim to inspire and guide other institutions on their own Generative AI transformations, highlighting the challenges, best practices, and the immense potential that this technology holds.