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Jessica Ruland
Lead Product Manager
Jessica Ruland is Lead Product Manager at TicketSwap, the peer-to-peer ticket marketplace operating across 36 countries. She leads the Product Management team across Fan, Organiser and Platform pillars. With her primary product focus on Fan, she drives the strategy behind how fans find and reconnect with live events they love. With a background spanning ML-powered recommendations, CRM personalisation and large-scale product experimentation, Jessica brings a data-informed, human-centred lens to building products at the intersection of taste, intent and trust. In September, she shares how AI is reshaping the product manager's craft from discovery to delivery.
Everything has changed, and nothing has
The way we build product changed faster than anyone expected. But going faster just moved the hard part from Delivery to Discovery. This is a practical story from TicketSwap about what AI actually changed, what stayed exactly the same, and why knowing what to build is now the real skill worth mastering. I'll share real moments where AI shifted our pace and process and how knowing if you've made the right call hasn't changed at all.
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