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Fieldwork Future: Empowering Technicians with LLMs
Thijs Nieuwdorp
Data Scientist
This talk details the mission to revolutionize Internet Service Provider fieldwork. Our team empowers technicians with digital LLM tools. LLM-driven solutions provide immediate access to critical information, automate complex administrative tasks, and act as a digital assistant for technicians. This boosts efficiency and problem-solving capabilities, directly benefiting customers.
Faster first-time fixes and more accurate diagnoses lead to reduced downtime and improved service. Early identification of phone-resolvable cases prevents unnecessary technician visits. On-site technicians will have access to current information.
The presentation will cover building on an AWS stack combined with OpenAI's GPT models to make this happen.
Ronald Warmels
Product Owner Data & AI
This talk details the mission to revolutionize Internet Service Provider fieldwork. Our team empowers technicians with digital LLM tools. LLM-driven solutions provide immediate access to critical information, automate complex administrative tasks, and act as a digital assistant for technicians. This boosts efficiency and problem-solving capabilities, directly benefiting customers.
Faster first-time fixes and more accurate diagnoses lead to reduced downtime and improved service. Early identification of phone-resolvable cases prevents unnecessary technician visits. On-site technicians will have access to current information.
The presentation will cover building on an AWS stack combined with OpenAI's GPT models to make this happen.
Reugene Balentina
Senior Project Manager
This talk details the mission to revolutionize Internet Service Provider fieldwork. Our team empowers technicians with digital LLM tools. LLM-driven solutions provide immediate access to critical information, automate complex administrative tasks, and act as a digital assistant for technicians. This boosts efficiency and problem-solving capabilities, directly benefiting customers.
Faster first-time fixes and more accurate diagnoses lead to reduced downtime and improved service. Early identification of phone-resolvable cases prevents unnecessary technician visits. On-site technicians will have access to current information.
The presentation will cover building on an AWS stack combined with OpenAI's GPT models to make this happen.
This talk details the mission to revolutionize Internet Service Provider fieldwork. Our team empowers technicians with digital LLM tools. LLM-driven solutions provide immediate access to critical information, automate complex administrative tasks, and act as a digital assistant for technicians. This boosts efficiency and problem-solving capabilities, directly benefiting customers.
Faster first-time fixes and more accurate diagnoses lead to reduced downtime and improved service. Early identification of phone-resolvable cases prevents unnecessary technician visits. On-site technicians will have access to current information.
The presentation will cover building on an AWS stack combined with OpenAI's GPT models to make this happen.
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