Technology is reshaping customer expectations at a rapid speed. People now expect every company they deal with to be instant, effortless and available on their terms – any time, any place. But in financial services, our core processes (like handling claims) are often complex, high‑stakes and filled with unstructured information. That’s exactly why the next leap in AI matters. ChatGPT made AI accessible. Agentic AI makes it operational. When AI can take actions, not just generate answers, organizations can rethink workflows end‑to‑end: from human‑driven, hand‑offs and checks, to agent‑orchestrated processes that are faster, simpler and more consistent – without compromising responsibility and control. In this keynote, NN’s Chief Analytics Officer Tjerrie Smit takes you through The Journey to Autonomous Claim Handling: the long‑term vision and strategy behind it, and the practical realities of making it work in production. Find out what it takes to move beyond experiments: how to focus on the right problem, build internal capability, and operationalize AI agents in the heart of the business, so customers truly feel the difference. This keynote will give you: - A clear view of where Agentic AI creates real business value. - The key enablers to operationalize Agentic AI. - Inspiration for how autonomous claim handling can make (important-but-not-interesting) tasks easier, quicker and always available. - A pragmatic way to get started by targeting one high‑impact problem in a data‑rich, unstructured environment.