Jessica Ruland is Lead Product Manager at TicketSwap, the peer-to-peer ticket marketplace operating across 36 countries. She leads the Product Management team across Fan, Organiser and Platform pillars. With her primary product focus on Fan, she drives the strategy behind how fans find and reconnect with live events they love. With a background spanning ML-powered recommendations, CRM personalisation and large-scale product experimentation, Jessica brings a data-informed, human-centred lens to building products at the intersection of taste, intent and trust. In September, she shares how AI is reshaping the product manager's craft from discovery to delivery.