Amanda Ferraboli, Julia Meuffels

Join ABN AMRO as we take you behind the scenes of building a speech-to-speech GenAI voicebot designed to deliver natural, human-like customer interactions. We’ll walk you through the full journey—from defining the use case and designing the architecture to implementing real-time voice capabilities with optimized latency. You’ll also gain insight into the guardrailing strategies that ensure safe and reliable responses, as well as how we measure performance and evaluate real-world outcomes.