The latest insights and news.
3 minutes read
May 27, 2026
Why should you treat an AI agent exactly the same as a new employee?
At a recent tech event, my colleague Shaun Paul de Caires, director of our technology practice, took the stage. No run-of-the-mill pitch about how great we ...
2 minutes read
April 15, 2026
AI Won't Save a Broken Business Model
Scroll through LinkedIn today and you’ll find no shortage of "AI Coaches" and "GTM Gurus" preaching a digital rapture. The gospel is simple: automate your ...
2 minutes read
December 16, 2025
AI failures are primarily transformation and people problems, not technology!
The last few years have ushered in a true technological revolution. The hype surrounding Generative AI and intelligent Agents (Agentic AI) is palpable, and the ...
2 minutes read
October 8, 2025
AI strategies sabotaged by poor leadership
My previous blogs focused primarily on the technical foundation your organization needs for AI. Today, I want to change tack and focus on leadership and change ...
2 minutes read
July 8, 2025
Is the future of CRM in the hands of Agents?
The rise of advanced AI models and Agentic AI (Agents) has led to a fundamental rethinking of the role of traditional CRM cystems. Can these robus, but ...
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